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Posts for tag: communication


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Cracking the Conversation Crisis – 6 steps to quality communication

How many conversations will you have today? You’ll probably attend at least one meeting, drink a coffee with a friend, make a few phone calls and maybe interview a new team member.

Conversations are important, good conversations lead to good outcomes: perhaps a sale, a new idea, a frustration shared. Yet we seem to be valuing face to face contact less, in favour of screen based missives. As Jim Brown puts it,

‘Technology is creating a society with relationships a mile wide but an inch deep’.

4 Reasons Most Meetings Fail

Ever been to a meeting and not really known what it has achieved – or have you ever been to a meeting to talk about going to another meeting? These incidents are common and so what is it that makes a meeting a ‘fail’?

Team meeting dos and donts

Grumbling about meetings for the sake of meetings is something of an art-form in business. Meetings are necessary though. As any manager will know – without a meeting all hell can break loose with miscommunications, undefined goals and missed deadlines. So why is it that so many meetings are seen as a complete waste of time by those who begrudgingly attend them?

Make Time for a Slow Conversation

Life is fast, yet we continue to crave faster broadband, trains and food. Advances in technology enable us to communicate quickly, far and wide but is this threatening the depth of our conversations?

slow conversations

Conversations with others are important, as is the speed at which we converse.

For a truly nutritious meal we take time to gather ingredients, prepare and then savour the flavours. …

Scientific evidence shows that women are hard-wired to make better managers

In the early 1990’s neuroscientists at the University of Parma discovered that brain cells not only fire when we perform a given action, such as reaching for a cold drink on a hot day, they also fire when we see someone else doing that action – hence the name mirror neuron (click here for a link to the research). This is why we sometimes wince when we see another person experience pain or embarrassment. 

The men vs. women debate continues...

This theory has been used to explain characteristics such as empathy, the ability to read other people’s emotions, with some research* suggesting that the female brain is better able to create mirror neurons and therefore better equipped to anticipate the moods and feelings of others. The men vs women debate continues……..

It’s not Where or Who it’s How

Historically managers have segmented teams, clients and business units based on hard quantifiable factors such as industry sector and geography.  Having served us well for many years this practice may soon become outdated.

First ever telephone

Communication has changed a lot since the 1870s when Bell invented the first telephone and how teams keep up with changes in communiition could effect how well they perform.

It’s common to meet a sales person whose role is defined by a very specific market sector, say hospital based healthcare in a geographical territory such as North West England.  Yet isn’t it more important that the salesperson can effectively communicate with the client?  …

The importance of communicating using the personal touch

News that 38 soldiers were sent emails giving them notice that their contracts were to be terminated, and the furious response from media and political circles, underlines the importance of face-to-face communication and the dangers of over-reliance on the quick and convenient email.
Communication by email isn't always the best way.

Could relying on an email to convey the nuance of an important message be lazy and ill-considered?

Although in this instance the Army was quick to admit that this was “a bad mistake” and the result of “a serious administrative error” there are many cases where similarly important and sensitive news has been communicated via an inappropriate and impersonal method such email….

What can we learn from sports teams?

Regardless of the team’s level – youth, high school, college, or the pros – players need to be consistently motivated to be successful, even winning teams.

Spain celebrating World Cup Win

How will Spain motivate themselves for the next tournament?

Teams that are not motivated are flat and, unless they can totally overpower their opponent, unlikely to succeed. Motivation is giving players a reason to perform to the best of their ability to achieve team goals. This responsibility falls on the coach and the players. It takes a team effort to be mentally and physically prepared to play and to maintain a level of interest that puts your team in a position to win.

Try these four ways to motivate your players:…

Five Tips To Becoming A “Good” Boss

Are you a “good” boss?  One of the most important aspects of an executive’s/manager’s/boss’s job is to manage employees; it is also the most challenging.

A boss dancing

Bonus Rule 6: Don't dance in front of staff, especially if you can't dance.

A boss can either create a team unit or keep herself apart. All of us are given choices every moment of every day. How we respond to difficult situations is a choice. How we choose to react in a moment affects not only us but our employees. Employees perform best in an environment that is supportive, consistent, has good two way communication, and where everyone helps each other.

Follow these five tips to become a “good” boss:…

A Leaders Guide to Better Communication

Over the years we have asked numerous leaders in well known organisations What could be better? In virtually every case they say: “we don’t communicate as effectively as we should”.

Fabio Capello Shouting

How will Fabio Capello communicate with the England team this world cup?

It seems as though weak internal communication is a virus that has infected most organisations, often the larger the business the worse the condition. Strangely high tech systems and gadgets, rather than help seem to make the problem worse, so put your Blackberry in your drawer and try some of these low tech approaches:…


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